Mixed hotels. Delhi Metropolitan hotel had poor service, good food and very expensive drinks.
Shimla Radisson was very good.
Ranthambore Regency had a very welcoming feel to it with good service, but average food.

Whilst we were disappointed to miss out on our final destination and the Extension due to the Coronavirus outbreak, we were extremely grateful that we were flown out two days early with the rest of the group who were not doing the extension. We are grateful we were returned home when we were.
All hotels were very good although we did find the manner of the staff in The Park in Delhi a bit lacking and slow service. It was also annoying to have the housekeeper knock your door every day saying he made up your room and obviously touting for a tip. We had three separate ones saying they serviced our room.

All hotels were excellent

All the hotels were excellent

ALL HOTELS WERE GOOD. THE SHIMLA HOTEL WAS EXCELLENT. FOOD GOOD AND VERY PLENTIFUL

I valued that all hotels had a swimming pool. All hotel rooms were of a very good/excellent standard. Staff were cheerful and polite in all.
Our guide (Moon) was superb. In fact, I checked with Mercury to ensure he was leading the tour I booked as I had enjoyed my first visit to India so much. He was unending in his energy and efforts to ensure we had a great tour. He gave the less sure and less mobile in the group special attention, and entertained us royally with his stories about his beloved country on the longer coach journeys.

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No comments

Generally Very Good!
Our favourite was probably the Ranthambore Regency.
Drinks prices were very expensive, especially in the Park - Delhi

Zuri White Sands was very good although pretty noisy in the restaurant when there was a wedding on!

The Park hotel in Delhi was the only let down. There was no consistency to any aspect of their 'offer' service, facilities in room, food, alarm calls ect. This hotel does not deserve a 5 star rating when compared to the other hotels on the tour.

Otherwise we had the best ever holiday experience thank you.

An exceptional holiday that was exceptionally well organised. The chaos that confronts the newly arrived traveller in India was managed so well that what could have been a real challenge, became the most wonderful opportunity.

All the hotels were first class and the hotel in Shimla was outstanding.

All hotels were very good, good locations, great service & excellent food

all hotels on this tour were excellent.

good

All Hotels were excellent and welcome at the end of the day.

The guides were excellent and very knowledgeable. The pace of the tour was good but a bit too much in the heat. The hotels good and lovely service.

The representative to the whole tour was excellent.
The rep was very knowledgeable.

Just brilliant all round wonderful experience

Hotel's all clean and the food available was very good.

The flights to and from Delhi from Heathrow with Jet Airways were not good - cramped, uncomfortable seats, poor entertainment systems (with sounds not available on many seat backs) with very poor film/TV options, awful food and inattentive staff. The toilets were also filthy.

The guide, Mr Jaswant Singh was very polite and professional. He had many challenges, a death, time travel changes and some very difficult people to support.
He made the holiday special with his consideration to all and very helpful when showing the group the true sights of north India. A credit to the company.

All hotels were of a high standard, food was excellent. Had an excellent experience touring India, our guide was excellent and very knowledgeable regarding the history of India. All the hotels were excellent and all transport was very good. Overall had a marvellous time and would highly recommend Mercury Holidays.

Good

Excellent guide Amit Sharma, Superb grasp of history and good at telling the history. Our driver for the three days in Shimla was outstanding.

Hotels good, food good,

The hotels in Delhi, Agra, Amritsar, Chandigarh and Shimla were particularly good.

Thank you , it�s been just superb from the first to the last day . The independent guide really does need to be contacted and lavished with praise for his unfailing professionalism . Aime , the mercury guide was an absolute sweetheart , and deserves an immediate pay rise . I felt a little uncomfortable as they didn�t stay in the same hotels as ourselves but in places far less superior , sometimes it was late at night and they�d to travel distances and return very early next day . I hope the companies do see the logic and importance of these two men staying with the party and having decent beds to rest after long days catering for demanding travellers .

All Hotel's selected for us on the tour were excellent

Radisson at Shimla was particularly nice. I should particularly like to commend our guide for his knowledge, charm & efficiency which made for a wonderful & hassle-free holiday.

Top quality hotels and staff.
No problems anywhere.
A very comprehensive tour great value for money and our guide went out of his way to give us some memorable experiences.
Thank you Mercury.

The flight from Varanasi to Delhi, then the onward coach trip to Agra was much too late in the day. We arrived at Delhi after dark so saw none of the rolling hillside described in the itinerary and finally reached the hotel in Agra at about midnight.
We feel this flight should have been a morning flight, as a whole day was wasted seeing nothing.

No comments

All the hotels were 1st class

Due to my loss of a passport that was not asked to be seen I would take some time before booking another tour. It was well organised but felt that due to my loss then I was not able to join the group and due to lack of organisation they sent me back to DELHI on an early train. Once arriving then they organised an appointment with the British High Commission unfortunately the earliest appointment was the next day at 11.00
It is a shame this was not done the night before as I wouldn't have then lost an extra day.

Holiday Inn Changigarh was an unexpected stay because of the airport closure. It was probably at its best in the 1960's. In fairness,a lot of staff working hard with very little to work with. I thought all the hotels were very good. I only heard one negative comment about the Park in Delhi. The lady in question did not take up the issue of a dirty room with the management at the time ! Enough said.

All very good, clean, helpful staff members, good facilities

The hotels used where of exceptional quality and especially the Radisson Hotel in Shimla and the Leela Riz in Kovalam. The food and cleanliness where fabulous and staff amazing

Excellent service and and value for money.

We loved every minute of the holiday.
Our guides Amit & Naveen where excellent, very knowledgable & helpful.
Our only criticism would be that our group of over 30 people was too large

Excellent hotels. The location of the Restaurant in Shimla was unfortunate, but beyond Mercury Holiday control.

Good tour guide very clear diction and his knowledge of India was very good. Nice hotels good food very clean with large rooms. Some early starts but needed to get to some monuments before the rush.
We were apprehensive about the trip but our fears were unfounded and we thoroughly enjoyed it. The bicycle rickshaw ride in old Delhi, elephant ride, Taj Mahal and sighting a tiger on the safari was great fun

Hotels were very good indeed.

It is the first time we have used Mercury Holidays and I was very impressed with how smoothly the holiday went. The hotels were fantastic, the transport efficient and our guide Hemant was very knowledgeable and helpful. We would have no hesitation in using your company again and have already spread the word to friends and family.

All hotels excellent, staff very attentive, and food although very good could have been improved with a few more western meals for the faint hearted ?

We enjoyed our holiday,the guides were helpful, extremely knowledgeable, kind and organised.
The only criticism was the change in the itinerary for day six.

The organiser and tour guide was very helpful and made my holiday as it should be. The tour guide was very knowledgeable and explained everything in detail.

Naveen and Hermant were very good guides who ensured that our tour was enjoyable and successful. It would be much better if one guide accompanied the group at all times including on all flights.

Excellent service from both guides Hemant and Naveen as well as our rep Jasqsaree. Hemant proved to be a mine of information on both the culture and history of India, and Naveen was not only well organised but very helpful. A formidable duo

Rooms not great of the Park Hotel but the food made up for it.